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Trip.com obtain an ATOL as an overseas business

Obtaining an ATOL is a tricky process, particularly when you're a global business in unfamiliar territory. Even if you do happen to be Trip.com, one of the largest OTAs in the world.

A simple target…at least on paper

Trip.com’s goal was very simple: they wanted an ATOL licence to enable them to expand sales in the UK.

Unfortunately, as a new entity in the UK market, it was hard to open doors and Trip.com found it challenging to decipher the CAA’s official guidance or follow the nuances of the UK regulatory framework. Nor could they get through to the right people at the CAA to ensure they were applying for the correct licence.

It soon became apparent that they would benefit from the help of a specialist to cut through the complexity, streamline the application process and avoid further delay.