Refund Credit Notes – updated guidance from the CAA

Refund Credit Notes – updated guidance from the CAA

The CAA has now confirmed that any Refund Credit Notes offered against ATOL protected bookings before 31 December 2020 will be financially protected. This is an extension from the initial deadline of 30 September 2020. All Refund Credit Notes will still need to be redeemed for either cash or against a new booking by 20 September 2021, this hasn’t been extended.

In this document, we highlight eight key points from the CAA’s guidance on Refund Credit Notes, including the information you need when issuing them.

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